PROFESSIONAL HISTORY

Work Experience

September 2019 - Current

FRAUD RESEARCH ANALYST & CONSUMER BACK OFFICE || NINTENDO OF AMERICA

Thoroughly and reliably analyze sensitive purchase data to protect cardholders, perform loss mitigation, and prevent future fraudulent purchases with the help of our automated systems and databases
Accurately and succinctly discern consumer’s problems and troubleshoot/provide solutions through email-based conversations while maintaining a professional and brand-appropriate voice/style
Use various interfaces, websites, phone services, and codes to successfully transfer data, assist with digital downloads and purchases, and locate and assess repairs and part orders

November 2018 - February 2019

Report consumer trends to team leads and department representatives to maintain a sense of clarity throughout the department
Assist consumers to the best of my ability while maintaining a level of confidentiality about company processes and internal-only information.
Juggle a vast number of separate tasks while maintaining order, clarity, and ease of access to all parties involved

September 2017 - May 2018

Efficiently and meticulously enter patient's personal information into the company's computer system while upholding privacy policies
Have the ability to jump between tasks at a moments notice; flexibility in workload while still maintaining excellent time management skills
Keep extremely strong attention to detail and accuracy while entering various strings of numbers, addresses, and other information into a grid

August 2015 - June 2017

Identify programming errors and anomalies, and report anomalies step-by-step and in a clear and consistently documented manner
Assist with proofreading/editing in-game text, manuals, and other publications
Develop strong interpersonal skills and ability to operate independently or as part of a team depending on need
Accurately track game contents (i.e. characters, items, levels) and build project quick play outlines

Résumé: CV