PROFESSIONAL HISTORY

Work Experience

April 2022 - June 2024

FRAUD ANALYST || NINTENDO OF AMERICA

Thoroughly and reliably analyzed high-risk & sensitive accounts, data points, and transactions to protect legitimate consumers and prevent future fraudulent purchases.
Collaborated with other customer service departments to identify trends & take action against abusers of stolen personal information, company terms of service, and our company’s good will.
Jumped seamlessly between various fraud analysis programs and databases to reach solid conclusions based on information available.
Provided feedback to automated fraud analysis programs, reducing both the company’s financial losses and workload.

October 2019 - April 2022

Accurately and succinctly determined consumers’ issues and provided easy solutions through email-based conversations.
Utilized various interfaces, databases, websites and phone services to successfully transfer data, assist with digital downloads and purchases, and locate and assess repairs and part orders.
Maintained professional and structured notes & emails for the purpose of smooth internal communication as well as brand-appropriate responses to consumers.

September 2017 - May 2018

Efficiently and accurately entered patients’ personal information into the company's internal software while upholding strict privacy policies.
Maintained ability to jump between tasks at a moment's notice; exemplified flexibility in workload while still maintaining excellent time management skills.
Upheld strong attention to detail and accuracy while entering various repetitive strings of numbers, addresses, and other information into a grid.

August 2015 - June 2017

Identified programming errors and anomalies. Reported anomalies step-by-step, in a clear and consistently documented manner.
Assisted with proofreading/editing in-game text, manuals, and other official publications.
Developed strong interpersonal skills and ability to operate independently or as part of a team depending on need.
Accurately tracked game contents (i.e. characters, items, levels) and built project quick play outlines.

Résumé: CV